FAQ
Frequently Asked Questions (FAQ)
Everything you need to know about renting a car with Safety Rent A Car
Q1: What documents do I need to rent a car?
To rent a car in Bangladesh, you need a valid National ID (NID) or Passport and a valid Driving License (if you are opt-ing for self-drive). For corporate bookings, official trade licenses or employee IDs may be required.
Q2: Do you provide cars with drivers?
Yes, we specialize in “with-driver” services for both short-term and long-term rentals. Our drivers are professionally trained, verified, and well-acquainted with routes across Bangladesh.
Q3: Is fuel (Gas/Petrol/Octane) included in the rental price?
Typically, the rental price covers the vehicle and the driver’s service. Fuel costs are borne by the client based on actual consumption, unless you choose a “body-rate + fuel” package.
Q4: How do I pay for the service?
We accept payments via Cash, Bank Transfer, and popular mobile financial services like bKash and Nagad. Corporate clients can also pay via Cheque.
Q5: What are your working hours and coverage areas?
Our booking service is available 24/7. We provide car rentals across all 64 districts of Bangladesh. However, additional “night-stay” allowances for drivers apply if the trip is outside Dhaka.
Q6: What happens if the car breaks down during the trip?
In the rare event of a mechanical failure, we provide a replacement vehicle as soon as possible to ensure your journey is not interrupted.
Q7: Is there a limit on how many kilometers I can drive?
Standard rentals usually have a daily limit (e.g., 80km or 10 hours). Extra mileage and overtime will be charged at a pre-agreed rate.
Q8: Can I cancel my booking?
Yes, you can cancel your booking. However, if cancelled within 24 hours of the trip time, a small cancellation fee may apply.
Q9: Are the cars insured?
Yes, all our vehicles carry comprehensive insurance and valid legal documents (Tax Token, Fitness, Route Permit) as per Bangladesh Road Transport Authority (BRTA) regulations.
Q10: Who pays for bridge tolls and parking fees?
Bridge tolls (e.g., Padma Bridge, Jamuna Bridge), ferry charges, and parking fees are to be paid by the customer during the trip.